Privacy Policy

1. Who We Are

This Privacy Policy explains how Jignyasa (we, us) collects, uses, shares, and protects your personal information when you use jywellbeing.com (the Website).

2. Information We Collect

Details you give us: name, email address, phone number, and delivery address.

Order information: products bought, amounts paid, and delivery status.

Account information: if you create an account on the Website.

Technical information: IP address, browser and device type, and pages you visit.

Communications: messages and enquiries you send to us.

3. How We Use Your Information

To process, deliver, and support your orders.

To send order updates and reply to your questions.

To improve the Website and our products.

To prevent fraud and keep the Website secure.

To meet legal requirements.

4. Payment Information

Payments are handled by secure payment partners. We never see or store your full card number, CVV, or UPI PIN.

5. Cookies

We use essential cookies to keep your cart and login working and to remember basic preferences. You can disable cookies in your browser, but some features may then stop working.

6. Who We Share Information With

We share data only when needed with: our payment partners, delivery and courier companies, hosting and IT providers who protect your data, and authorities when the law requires it. We do not sell your personal information.

7. Data Retention

We keep order and account data for as long as needed for orders, support, and legal purposes, and then delete or anonymise it.

8. How We Keep It Safe

We use HTTPS, access controls, and trusted service providers to protect your information. No system is 100% secure, but we take reasonable steps to safeguard your data.

9. Your Rights (DPDP Act, 2023)

You may ask for a summary of the personal data we hold about you, correct mistakes, ask us to delete your data, and withdraw any consent you have given. Write to connect@jywellbeing.com and we will respond as required by law.

10. Children's Information

Our products are made for children, but purchases must be made by a parent or guardian. We do not knowingly collect personal data from children without a parent or guardian's consent.

11. Third-Party Websites

The Website may link to other websites. This policy does not apply to those websites, so please read their privacy policies too.

12. Updates to This Policy

We may update this policy from time to time. The latest version will always be posted on this page.

13. Contact Us

Email: connect@jywellbeing.com | Phone: 83099 24807 | Website: jywellbeing.com